Service Desk Analyst
Job Description
Are you looking for a new exciting opportunity working as a 1st Line Support Engineer to be based in Witney, Oxfordshire?
Main Duties of the Role
- Providing 1st Line Support to customers via phone and remote tools providing excellent customer service
- Logging tickets, and escalating when required
- Prioritising workloads and action tickets in line with SLAs
- Maintaining documentation accurately and keeping ...